policy
RESCHEDULING—
Rescheduling can be done freely up to 24hrs prior to the scheduled appointment. It can be done via this confirmation email or your confirmation text. Two days prior to an appointment another confirmation text will be sent out. At that time if rescheduling is necessary it may be done up until 24hrs prior to the appointment. If rescheduling is requested within the 24hrs of the scheduled appointment then it will be considered a no-show. Please see the no-show for more information.
CANCELLATIONS—
Canceling can be done freely up to 24hrs prior to the scheduled appointment. It can be done via this confirmation email or your confirmation text. Two days prior to an appointment another confirmation text will be sent out. At that time if canceling is necessary it may be done up until 24hrs prior to the appointment. If cancellation is requested within the 24hrs of the scheduled appointment then it will be considered a no-show. Please see the no-show policy for more information.
NO-SHOW—
In order to book an appointment in the future anyone who no-shows is required to pay half the scheduled appointment in order to request a new appointment. This amount will be invoiced and must be paid before a new appointment will be accepted. This payment is in addition to the cost of the future appointment. Any reschedule or cancellation within 24hrs of the scheduled appointment is considered a no-show. Any one later than 20 minutes to a scheduled appointment is considered a no-show.
LATE ARRIVALS—
I ask that you always let me know if you are running late. A 15 minute buffer is in place, so long as you let me know. If you are more than 20 minutes late the appointment is cancelled and will be treated as a no-show.
CURLY CUTS—
If you're coming for a curly cut you must come with clean and dry hair. If you are not able to do that please let me know as soon as possible. If you arrive with dirty and/or wet hair we may need to reschedule (under no-show policy) or you may need to pay an additional fee due to time restraints and the additional work involved.
FIXES—
If something is just not sitting right small tweaks to the haircut must be requested within 5 days of the service. Any requests beyond the 5 days will be charged according to the service provided. As a client I ask that you take the time provided during your appointment (before and after styling when you are intentionally given the space to feel your hair and examine the cut) to speak up if larger adjustments are required.
WINTER—
In the event that the weather is even mildly unsafe for travel I waive my 24hr reschedule policy—but if you feel unsafe to travel please let me know asap. Saturdays in December-February will not be booked as usual and are reserved as rescheduling days.
